We collect only information reasonably needed to operate this website, respond to enquiries, provide requested resources, evaluate applications and manage customer relationships. We use service providers such as WordPress, Forminator and Google where necessary to operate these systems.
Who is responsible for your information?
This website is operated by Chigozie MMAD. For the purposes of applicable data-protection law, Chigozie MMAD determines the purposes for which personal information collected through this website is used.
Website: chigoziemmad.com
Privacy requests may be submitted through the contact channels published on this website. Please clearly identify the request as a Privacy Request.
What information may we collect?
The information collected depends on how you interact with the website.
Information you provide directly
- Name.
- Email address.
- Phone or WhatsApp number.
- Business name and business type.
- Website or business-page information.
- Information about products, services, pricing or revenue ranges.
- Information about customer-acquisition activities and advertising.
- Information about leads, sales processes and business challenges.
- Application, enquiry, speaking or other information you voluntarily submit.
Information collected automatically
The website or its service providers may collect technical information such as IP address, browser or device information, referring page, page URL and similar operational information.
Where campaign tracking is used, we may also collect attribution information such as UTM source, medium, campaign, content and term.
Why do we process this information?
We may use personal information to:
- Provide resources or information you request.
- Receive and respond to enquiries.
- Review Customer Acquisition Audit applications.
- Determine whether a proposed service engagement appears suitable.
- Contact and follow up with leads who have expressed interest.
- Schedule audits, calls, meetings or other business interactions.
- Manage proposals, customer relationships and service delivery.
- Understand which marketing sources and campaigns generate enquiries or customers.
- Measure and improve our customer-acquisition process.
- Maintain security, prevent abuse and troubleshoot website or form problems.
- Comply with applicable legal and regulatory obligations.
What allows us to process personal information?
Depending on the interaction and applicable law, processing may be based on your consent, steps taken at your request before entering a contract, performance of a contract, legitimate business interests, or compliance with a legal obligation.
Where consent is the basis for processing, you may withdraw that consent subject to applicable law.
How do website forms and our lead system work?
Forms on this website may be provided using Forminator within our WordPress website. Submitted information may be retained within the website's form system as a submission record.
Selected form information may also be transferred to our internal customer-acquisition and lead-management system, which may use Google Sheets for organizing, reviewing and tracking leads, follow-ups, applications, commercial outcomes and reporting.
Access to these operating records is intended to be limited to persons who reasonably require the information for the relevant business purpose.
A form submission or application does not automatically guarantee acceptance as a client, approval of an engagement or a particular commercial outcome.
How do we use Google services?
We may use Google services, including Google Sheets and Google Drive, as part of the internal systems used to store, organize and process website form submissions and business records.
Our website administrator may authorize a website integration to access the Google account used to operate these internal spreadsheets. This authorization is used only for functions reasonably required to connect the website's form system with the relevant Google spreadsheet or related operating workflow.
This integration is not intended to access the Google accounts of website visitors.
Information received from Google APIs will be used in accordance with the Google API Services User Data Policy, including its Limited Use requirements where applicable.
Who may process information on our behalf?
We may use third-party service providers to operate parts of this website and business infrastructure. Depending on the service in use, these may include:
- Website hosting providers.
- WordPress and website plugins.
- Forminator or related form-processing services.
- Google services such as Sheets and Drive.
- Email or communication providers.
- Analytics, advertising or measurement providers where enabled.
These providers may process information only to the extent reasonably necessary to provide the relevant service or as otherwise permitted by applicable law and their agreements.
Cookies and similar technologies
This website may use cookies or similar technologies that are necessary for website functionality, security, form operation and user preferences.
Where analytics or advertising technologies are enabled, they may also be used to understand website activity, measure campaigns, attribute enquiries or improve marketing performance.
Where required by applicable law, appropriate consent mechanisms will be used before non-essential cookies or similar technologies are activated.
How long do we keep information?
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, managing active leads or customers, maintaining appropriate business records, resolving disputes and meeting legal obligations.
Retention periods may differ depending on the type of information and the nature of the relationship.
Information may be processed outside Nigeria
Some technology and service providers may store or process information in countries other than Nigeria.
Where applicable, we seek to use reasonable contractual, technical or organizational safeguards appropriate to the nature of the information and applicable data-protection requirements.
How do we protect information?
We use reasonable administrative, technical and organizational measures intended to protect personal information against unauthorized access, loss, alteration or misuse.
No internet transmission or storage system can be guaranteed to be completely secure, so absolute security cannot be promised.
Your data-protection rights
Subject to applicable law and the circumstances of the processing, you may have rights including:
- The right to be informed about processing.
- The right to request access to your personal information.
- The right to request correction of inaccurate information.
- The right to object to or request restriction of certain processing.
- The right to request deletion where applicable.
- The right to data portability where applicable.
- The right to withdraw consent where processing relies on consent.
- Rights relating to certain automated decision-making.
- The right to lodge a complaint with an appropriate data-protection authority, including the Nigeria Data Protection Commission where applicable.
We do not currently intend to make client-acceptance or similar material decisions solely through automated decision-making.
How to make a privacy request
To request access, correction, deletion or another applicable privacy right, contact Chigozie MMAD through the contact channels published on this website and identify your message as a Privacy Request.
We may need to verify your identity before acting on a request in order to avoid disclosing personal information to the wrong person.
Changes to this Privacy Policy
We may update this Privacy Policy when our website, business processes, technology providers or legal obligations change.
The current version will be published on this page together with the date of the latest update.